Return, Exchange & Warranty Policy
Dear Valued Members and Customers,
Return & Exchange Policy
In accordance with applicable consumer protection laws, customers who purchase products through our online store are entitled to a 7-day appreciation period starting from the day the product is received. This period allows you to inspect and evaluate the product before making a final purchasing decision.
Please note: The 7-day appreciation period is not a trial period. Returned products must be brand new, unused, and in their original condition, including:
Product itself
All accessories
Free gifts or promotional items
Warranty card
Original manufacturer packaging
All manuals, documents, and accompanying materials
To protect your rights, please retain the original packaging, purchase documents, and invoice when requesting a return or exchange.
Non-Returnable / Non-Exchangeable Situations
Returns or exchanges cannot be accepted under the following circumstances:
Requests made more than 7 days after the product has been delivered (including weekends and public holidays).
Products with damaged packaging, missing accessories, or incomplete contents that are not caused by manufacturing defects.
Minor dents, scratches, or dirt on the outer shipping box or product packaging caused during transportation that do not affect product functionality or quality.
Once an order has been shipped, order modifications or replacement orders cannot be processed without prior approval or special circumstances.
Product images on the website are for reference only. Minor differences in appearance due to photography or display settings do not qualify as valid reasons for returns or exchanges.
Each order is limited to one return or exchange request, excluding products with verified manufacturing defects.
Return & Exchange Procedure
Please contact our customer service team before returning any item. Provide the following information:
Customer name
Contact phone number
Order number
Reason for return or exchange
Clear photos if the product is defective or damaged
Returned products must be unused and in their original condition, including all accessories, gifts, warranty cards, original packaging, manuals, and related documents. Do not disassemble, test, or damage the product or its original packaging. The original manufacturer packaging is considered part of the product. Missing or damaged packaging may affect your refund amount, and restoration costs may be deducted where applicable.
After your return request has been approved, the item must be collected within 7 business days from the following day. If the courier cannot collect the package due to unsuccessful contact or customer unavailability, the return request will be automatically cancelled and cannot be submitted again.
Products purchased through the official online store cannot be returned or exchanged at physical retail locations.
Please do not attach shipping labels directly to the manufacturer's product box. Use an additional shipping carton or protective packaging to avoid damaging the original packaging, which may affect your eligibility for a full refund.
Please include the following information inside or attached to the return package:
Name
Phone number
Order number
Return address
By submitting a return request, you authorize Chicony Electronics Co., Ltd. to process any necessary credit notes or refund documentation required for the return, allowing us to complete your refund as efficiently as possible.
Warranty & Repair Policy
All products are covered under the warranty terms and conditions provided by the original manufacturer.
If the product is outside the warranty period, customers are responsible for the shipping cost when sending the product for repair.
Please provide your order number and securely package the product together with all accessories, warranty card, and proof of purchase or invoice.
Repair services are available only for products purchased through the Chicony Online Store. Products purchased through other retailers or sales channels are not eligible for repair service through this website.
For warranty inquiries or repair assistance, please contact:
Chicony Electronics Customer Service
Warranty & Repair Hotline: +886-800-255-123
